Age-verified & EU-compliant
Lab results published per batch
Discreet delivery across permitted EU markets
Help & answers

Questions, answered honestly.

Everything you need to know about ordering, legality, delivery and lab testing. Still stuck? Our team is one message away.

Ordering & delivery

Cannovo sells only in EU jurisdictions where the sale of cannabis and CBD products is legal, and only to verified adults aged 21 and over. At checkout, we confirm your market is permitted before any order can be completed.
Most orders ship within 24 hours and arrive in 2–4 business days, depending on your EU market. Every order is tracked door to door, and members get priority dispatch.
Yes. Orders ship in plain, unbranded, smell-proof and tamper-evident packaging. There is nothing on the outside that indicates what’s inside.
We ship only to permitted EU markets where these products are legal to sell and receive. Available destinations are shown at checkout once your age and location are verified.

Compliance & legality

At checkout we run a secure 21+ age check. It’s quick, privacy-conscious, and required on every order — there are no exceptions and no workarounds.
Every product is grown and produced to EU standards and independently lab-tested. We publish dosage guidance and responsible-use messaging, and we encourage starting low and going slow.

Products & lab testing

Always. Every batch is independently lab-tested and the full certificate of analysis — cannabinoid potency, terpenes, pesticides, heavy metals and microbials — is published on the product page before you buy.
CBD products are non-intoxicating and great for sleep, stress and recovery. Low-THC offers gentle calm and suits beginners. Full-THC products are more potent and best for experienced users.
Start with a single low-dose piece (around 5mg) and wait at least two hours before considering more — edibles take time to take effect. Our Journal has a full beginner’s dosing guide.

Account & subscriptions

For safety and compliance, opened consumable products can’t be returned. Unopened items can be returned within 14 days, and we’ll always replace anything damaged in transit — just contact us.
You can check out as a guest. Creating an account lets you reorder in a tap, manage a subscription, and keep your order history and saved lab results in one place.
Anytime. Subscriptions are designed to be flexible — skip a delivery, change your cadence, or cancel entirely from your account with no penalty.
Still have questions?

We’re happy to help

Reach our team directly for anything about products, lab results, delivery or compliance. We usually reply within a few hours.